Take charge of customer service as a Passenger Service Supervisor at Alliance Ground International (AGI). Ensure travelers receive top-tier service while following safety and operational procedures.
AGI, a leading ground handling company, seeks a Passenger Service Supervisor to oversee operations at multiple airports. In this customer-focused role, you'll direct Passenger Service Agents, manage escalated concerns, and ensure comprehensive training. Your leadership will play a critical role in maintaining high service standards throughout every traveler’s journey.
Key Responsibilities:
• Direct and assist Passenger Service Agents and Leads on duty
• Complete hiring recommendations and manage employee training




• Ensure customer service excellence adhering to AGI standards
• Handle escalated customer concerns with professionalism
• Manage ticketing, baggage, and flight-related tasks
Requirements:
• Experience in customer service and supervision preferred
• Ability to lift and move heavy items regularly
• Comfortable standing for extended periods
• Solid leadership and communication skills
• Knowledge of flight operations and safety procedures
Ensure the fulfillment of passenger needs and uphold AGI's reputation for exceptional service.
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📌 Passenger Service Supervisor at AGI (Richmond)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Richmond