Take on a fulfilling remote role as a Customer Support Representative specializing in bilingual communications. Apply your English and French skills to provide excellent service and support in a energetic work environment.
As a Customer Support Representative, you'll address customer inquiries through multiple channels. With at least six months of customer service experience, you will be expected to resolve issues efficiently using a structured call flow guide. Strong IT competency is required to navigate the necessary systems.
Key Responsibilities:
• Handle inquiries through calls and online platforms
• Utilize call flow guides for problem resolution
• Accurately document information in relevant databases
• Recommend additional products to boost customer satisfaction
Requirements:
• Proficiency in French and English, both written and spoken
• Required: High school diploma or GED
• Minimum six months’ experience in customer service or sales
• Quiet and focused work environment for remote positions
• Strong IT skills; familiarity with iOS/macOS preferred
Utilize your language skills and passion for service to excel in this remote customer-focused position.
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📌 Remote Customer Support Role for Bilingual Professionals (Ottawa)
🏢 Concentrix
📍 Ottawa