Essential Responsibilities and Accountabilities:

- Performs B2B daily collection activity for assigned account portfolio.
- Provide necessary documentation to customers as requested to attain payment.
- Builds and maintains relationships with a variety of customers in a energetic industry.
- Negotiates and secures payment arrangements with customers.
- Determines appropriate plans of action for delinquent accounts and resolve day‑to‑day account issues
- Evaluates customer’s credit and financial statements to determine the degree of risk involved in extending credit
- Reconciles customer accounts on a regular basis.
- Attain payment remittance for cash application team.
- Escalates all collection, billing, and reconciliation issues to Account Receivable Manager and Sales Team according to escalation process.
- Provide complete historical collection efforts for each assigned account on a regular basis.
- Manages credit hold and release orders in accordance with company guidelines
- Perform skip trace on delinquent customers.
- Create manual invoices as needed.
- Assists accounts receivable manager with audits and compliance concerns
- Supports and/or leads continuous improvement initiatives.
- Maintains and reports on relative key performance indicators.




- Maintains 5S standards for the group and ensure audits are completed on time and corrective actions implemented.
- Maintains positive employee relations; ensure the open‑door policy is observed and a collaborate approach is adopted.
- Conducts all work duties as per the Occupational Health & Safety Act & Regulations, the health, safety & environmental policies, and Quality policies as established by Multy Home.
- Performs any other reasonable assignments given by the Department Management or their designates.
- Works with his/her respective group to ensure overall company training needs are achieved.

Education and/or Experience:

- Post‑Secondary education in finance, accounting or equivalent field required
- Minimum 3 years of experience with collections, invoicing, and/or accounts receivable
- Intermediate proficiency in Microsoft Office Suite applications
- Sound knowledge of GAAP and basic accounting principles
- Strong attention to detail with a dedication to accuracy
- Ability to analyze large sets of data
- High degree of familiarity with accounts receivable functions
- Credit and Collection Certification is an asset

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📌 Credit and Collections Specialist (Vaughan)
🏢 Multy
📍 Vaughan