Join Newforma as a bilingual IT Help Desk Technician and streamline tech support for users. Leverage your skills in English and French while assisting in first and second level support.
Newforma is seeking an experienced technician to assist internal users in hardware and software issues. This role involves utilizing our Service Desk ITSM management platform to manage tickets, provide solutions, and document each issue thoroughly. Your expertise will help ensure efficient resolution and enhanced user satisfaction within the organization.
Key Responsibilities:
• Provide technical support for computer systems and software
• Deploy and support global IT systems, including servers and devices
• Troubleshoot user-facing hardware like laptops and printers




• Create and manage tickets; resolve queries promptly
• Maintain inventory of IT equipment and software
Requirements:
• Bilingual in English and French, verbal and written
• Solid problem-solving skills and tech improvement mindset
• Familiarity with Microsoft 365 Cloud and Windows environments
• Experience with VMWare vSphere and user VPN
• Ability to work both independently and on a team
Utilize your bilingual skills and tech expertise as a crucial part of Newforma's IT team.
#J-18808-Ljbffr

📌 Bilingual IT Help Desk Technician Newforma (Quebec City)
🏢 Newforma
📍 Quebec City