The Temporary Administrative Support position provides frontline administrative and coordination support for the annual statistics submission process. This role serves as a key point of contact for public bodies, ensuring accurate information, timely follow up, and reliable reporting throughout the submission cycle. The position requires strong attention to detail, clear communication skills, and the ability to manage multiple tasks while maintaining accurate records.
Key Responsibilities
Client and Inquiry Management
- Monitor and respond to email inquiries related to the annual statistics submission process in a timely, professional, and service oriented manner.
- Provide explicit guidance and support to public bodies on submission requirements, timelines, and technical issues.
- Escalate complex or unresolved issues to the appropriate internal contacts when required.
Contact and Account Administration
- Contact public bodies to confirm, update,
and maintain accurate organizational and contact information.
- Update reporting agent accounts, including adding, modifying, or deactivating access as required.
- Reset passwords and provide basic support related to system access and login issues.
Tracking, Reporting, and Data Management
- Run completion statistics and summary reports.
- Provide regular completion status updates to internal stakeholders and leadership as requested.
- Track and document public body changes, including new public bodies, name changes and removals.
- Ensure all updates are accurately reflected in tracking tools, systems, and documentation.
Process Support and Quality Assurance
- Maintain spreadsheets, trackers, and records to support the annual statistics process.
- Review submissions for completeness and follow up with public bodies on missing information.