Become a vital part of IT services as a bilingual Service Desk Analyst with experience in English and French. Provide crucial L1/L2 IT support focused on user satisfaction and SLA compliance.
We are seeking a skilled bilingual Service Desk Analyst with 2-3 years of experience for L1/L2 support. Your expertise in troubleshooting and customer service will be essential while assisting end users with common IT issues. You will manage and resolve inquiries related to various IT systems while following ITIL processes to ensure high standards of service.
Key Responsibilities:
• Deliver L1/L2 IT support via multiple channels
• Communicate proficiently in English and French
• Log and prioritize incidents ensuring timely resolution
• Troubleshoot Windows, Office 365, and other IT issues
• Manage user accounts in Active Directory
Requirements:
• Fluency in English and French (mandatory)
• Robust troubleshooting and problem-solving skills
• Familiarity with ServiceNow or ticketing tools
• Ability to multitask and manage time efficiently
• Bachelor’s degree in IT or related field
Your bilingual skills and IT experience will help enhance our support team’s effectiveness.
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📌 Bilingual IT Support Analyst English French (Mississauga)
🏢 HCLTech
📍 Mississauga