Enhance customer service at CAA Club Group as a GDS and Web Support Specialist. Drive improvements in travel systems and support customer inquiries effectively.
This role involves day-to-day management of GDS activities, including schedule changes and customer outreach. Your attention to detail and experience will help in monitoring travel alerts and validating responses for automated systems. Candidates will work closely across Lines of Business to identify gaps and implement process enhancements, contributing directly to member satisfaction.
Key Responsibilities:
• Manage daily GDS operations and ticket exchanges
• Monitor travel fraud alerts and conduct logging
• Prepare summary materials for leadership review
• Support customer inquiries via LiveChat and webmail
• Recommend process improvements to enhance efficiency
Requirements:
• 1-3 years of relevant experience
• Post-secondary education in Travel and Tourism preferred
• TICO certification required
• Excellent attention to detail and analytical skills
• Knowledge of internal processes across departments
Utilize your skills in customer service and GDS support to make a meaningful impact at CAA Club Group.
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📌 Customer-Focused GDS Support Specialist (Vaughan)
🏢 CAA Club Group
📍 Vaughan