Elevate your career with Kalkomey as a Bilingual Customer Experience Agent. Assist customers in both English and French, ensuring a positive interaction through effective issue resolution and support.
In this role, you will be the initial contact for customer inquiries, handling account-related questions and service requests across communication channels. Your ability to apply established workflows while maintaining product knowledge is crucial for delivering high-quality support and ensuring customer satisfaction.
Key Responsibilities:
• Provide timely responses via phone, email, and chat
• Handle routine inquiries and resolve issues effectively
• Escalate complex issues while documenting interactions




• Document feedback and identify improvement opportunities
• Participate in training to enhance skills and knowledge
Requirements:
• Bilingual proficiency in English and French is essential
• Minimum one year in a customer service or call center
• Empathetic approach to customer interactions
• Strong adherence to processes and protocols
• Consistent attendance for Sunday–Thursday or Tuesday–Saturday shifts
Support Kalkomey’s mission to create a safe outdoor experience by delivering excellence in customer service.
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📌 Customer Experience Agent (Bilingual) at Kalkomey (Ottawa)
🏢 Kalkomey
📍 Ottawa