Support students and learners as a Customer Support Associate for Messenger Pigeon. Provide real-time assistance via phone, live chat, and email with empathy and clarity.
In this part-time role, you will connect with users seeking help with our flagship app and others. Your knack for troubleshooting and clear communication will empower learners, especially those with disabilities. You'll work collaboratively within a supportive team atmosphere that values genuine interactions over mere metrics.
Key Responsibilities:
• Assist users of Messenger Pigeon and related apps
• Respond to queries through various communication methods
• Solve issues thoughtfully, directing users to solutions
• Record user feedback to enhance service quality
• Plan user workshops to optimize product usage
Requirements:
• Solid verbal and written communication skills
• Willingness to support users with disabilities
• Experience with multi-channel support environments
• Knowledge of accessibility regulations like AODA
• Fluency in English; French language skills appreciated
Bring your passion for user support to the forefront in a flexible work setting.
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📌 Part-Time Customer Support for Messenger Pigeon (Toronto)
🏢 Embedded Shishya
📍 Toronto