Drive customer satisfaction as a Customer Service Representative for Insight Global. Engage with customers to assist with billing, device troubleshooting, and wireless solutions.
This position with a leading telecommunications client seeks passionate individuals to join the customer service team at Insight Global. Your role will involve responding to customer inquiries via calls and emails, guiding them through wireless services and troubleshooting basic tech issues. A strong focus on customer experience is essential in this agile environment.
Key Responsibilities:
• Manage inbound customer calls and email inquiries
• Address billing queries and account-related questions
• Assist with device and connectivity troubleshooting
• Educate customers on available plans and promotions
• Update internal systems with customer information
Requirements:
• 1+ year of retail or customer support experience
• Excellent communication and phone skills
• Experience with multiple computer applications
• Comfortable with technology troubleshooting
• Strong problem-solving capabilities
Elevate customer interactions and drive success in the telecommunications service sector.
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📌 Customer Support Specialist at Insight Global (Toronto)
🏢 Insight Global
📍 Toronto