Become a key player in customer support at Quantum Lifecycle Partners LP, located in North Bay, Ontario. This permanent full time role focuses on resolving electronic repair queries and enhancing customer satisfaction.
As a Customer Service Representative, you will assist with both in-warranty and out-of-warranty repairs of electronics. You will communicate with customers, coordinate service orders, and support technicians through hands-on troubleshooting and auditing. Your contributions will ensure operational efficiency in delivering high-quality service and support to clients.
Key Responsibilities:
• Communicate with customers via phone and email for inquiries
• Coordinate service orders with accurate customer details




• Maintain detailed records of interactions and repair activities
• Perform troubleshooting on devices to validate issues
• Contribute to quality assurance through audits and feedback
Requirements:
• High school diploma or equivalent
• 1-2 years of customer service experience preferred
• Previous leadership experience is an asset
• Proficient in Microsoft 365 applications
• Strong verbal and written communication skills
Leverage your communication and troubleshooting skills to enhance customer experiences in the E-waste industry.
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📌 Full-Time Customer Service Specialist North Bay
🏢 Quantum Lifecycle Partners
📍 North Bay