Elevate your career as the Director of Service Delivery with ADP, where your customer service and leadership will drive optimal results. This position emphasizes efficient service delivery and strategic planning for client relationships.

As the Director of Service Delivery, you will leverage your expertise to oversee teams ensuring the highest level of service to ADP's Majors Upmarket Clients. Your strategic role involves execution of business growth initiatives, fostering inter-departmental collaboration, and enhancing employee engagement. This leadership position focuses on optimizing service operations and promoting a culture of equity and inclusion.

Key Responsibilities:



• Manage client relationships and resolve strategic issues • Achieve NPS and client retention targets • Participate in organizational planning for new clients • Lead human resource management and team success • Evaluate performance through regular feedback and appraisals

Requirements: • 8+ years of leading service delivery teams • 5+ years of experience in people leadership • Solid track record in strategic relationship management • Exceptional communication skills across all levels • Ability to develop future leaders in the organization

Lead effective service delivery operations and empower teams at ADP to enhance customer satisfaction. #J-18808-Ljbffr

📌 Director of Service Delivery at ADP (Toronto)
🏢 Socket.dev
📍 Toronto