Join Durabuilt in Edmonton as a Customer Service Representative, where you will deliver top-notch support on service inquiries and order management. Be the voice of reason addressing both warranty and non-warranty issues.
In this dual-focused position, you’ll handle customer inquiries and manage administrative tasks integral to service operations. Spend equal time assisting customers directly and documenting issues for resolution with internal teams. You'll play a crucial role in monitoring customer satisfaction while working with various departments to enhance service quality.
Key Responsibilities:
• Liaise with customers for all service-related inquiries
• Resolve warranty and non-warranty questions daily




• Schedule service appointments efficiently
• Draft invoices and manage payment processing
• Collaborate with business units to track service metrics
Requirements:
• Minimum 2 years of customer service experience
• Call center experience preferred
• High School Diploma or GED necessary
• Solid proficiency in Microsoft Office tools
• Exceptional organizational skills and multitasking ability
Utilize your strong communication and customer resolution skills to thrive in this position at Durabuilt.
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📌 Customer Service Representative in Edmonton (Calgary)
🏢 Durabuilt Windows and Doors
📍 Calgary