Elevate customer support at Kalkomey as a Bilingual Customer Experience Agent in Ottawa. Deliver empathetic assistance via phone, email, and chat in both English and French.
Kalkomey Enterprises seeks a Customer Experience Agent Tier 1 to assist clients with inquiries and issue resolution. This role emphasizes attention to process and customer commitment within a bilingual setting. Your expertise in customer service, problem-solving, and effective communication will shape positive interactions.
Key Responsibilities:
• Respond promptly to inquiries through call, email, and chat
• Resolve routine customer issues by applying established procedures
• Escalate complex cases to Tier 2 agents effectively
• Follow up on open cases to ensure customer satisfaction
• Document interactions and resolutions accurately in the CRM
Requirements:
• Bilingual fluency in English and French
• Minimum one year experience in an inbound call center
• Ability to work fixed shifts including evenings
• Solid focus on customer satisfaction and process adherence
• Excellent communication skills in both languages
Bring your communication skills and empathy to create exceptional customer experiences at Kalkomey.
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