Join to apply for the Bilingual Customer Service Agent role at Dye & Durham Corporation

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Join to apply for the Bilingual Customer Service Agent role at Dye & Durham Corporation

Description

We are seeking a detail-oriented, driven individual to join our Financial Solutions team. As a Bilingual (French/English ) Customer Service Agent, you will have the ability to use your communications expertise and take initiative in providing support for our Financial Solutions software products.

You will work in a fast-paced environment, handling queries via email, phone, and fax from clients including lawyers, notaries, and financial institutions using our services: Unity Lender Centre, Tax Pay, and Bill Pay.

Key Responsibilities

- Assist with profile management, system walkthroughs, file maintenance, and payment/credit inquiries while maintaining strong client relationships by handling concerns with speed and professionalism.
- Record customer queries accurately on our in-house IT systems.
- Liaise with other departments to resolve queries within SLAs.
- Provide advice and technical support on all products and services offered.
- Own the resolution of client escalations through proactive query management.
- Manage inbound and outbound calls.

Skills, Knowledge & Expertise





- Bilingual in English and French
- Previous experience in customer service or clerical roles; call center experience is an asset.
- Excellent customer service, interpersonal, and problem-solving skills.
- Ability to adapt to changing priorities effectively.
- Strong analytical skills with critical thinking ability.
- Ability to work independently with minimal supervision in a rapid-paced environment.
- Must be able to work shifts on a monthly rotating schedule.

Job Benefits

At Dye & Durham, we strive to be visionaries! We offer internal and external training, competitive salaries, healthcare, pension, discounts, wellness programs, and paid days off for moving or volunteering.

Our Values

- We ask how tomorrow can be better than today
- We are passionate about solving customer challenges
- Our ideas break boundaries
- We value different perspectives and encourage dialogue
- We take ownership and celebrate together

Additional Details

- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industry: Software Development

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📌 Bilingual Customer Service Agent (Montreal)
🏢 Dye & Durham
📍 Montreal