Join ICBC as a Hybrid IT Service Desk Representative, focusing on customer support across various technical issues. Engage with employees and business partners through effective problem-solving and communication.
This temporary, full time position in North Vancouver involves responding to inquiries, diagnosing issues, and processing technology requests. You will provide excellent customer service while navigating a range of computer systems and applications to assist users. A successful applicant will have experience handling multiple technical issues, particularly in a call center environment.
Key Responsibilities:
• Respond to inquiries and resolve technical issues via phone
• Gather information and analyze problems using diagnostic tools
• Process requests for computer systems and network support




• Document procedures and maintain knowledge base standards
• Collaborate with customers to ensure timely solutions
Requirements:
• Minimum six months of service desk experience
• Recent post-secondary education in a computer-related field
• Demonstrated ability to explain technical concepts to non-technical users
• Familiarity with local and remote diagnostic tools
• Experience in a call center environment
Bring your customer service skills and technical expertise to ICBC to help support our community effectively.
#J-18808-Ljbffr

📌 Hybrid IT Service Desk Representative Role (North Vancouver)
🏢 ICBC (Insurance Corporation of British Columbia)
📍 North Vancouver