Title: Program Supervisor - (Full Time Temporary)

Number of Positions: 1

Competition Number: C183

Location: Rising Sun

Position Status: Full TimeTemporary

End Date: March 31, 2027

Shift Timings & Days: (Monday - Friday) 04:00pm - 12:00 am

Reports to: Program Manager

Compensation: (Grid 30) $31.98 - $33.84

Job Summary

The Program Supervisor isaccountable for the daily operations of the program and ensures thatoperational and quality standards are always maintained. Works to ensure asafe, well maintained, and healthy environment

Staff Supervision

- Provides supervision, direction, coaching and assistance to ResidentialSupport Workers in the completion of daily operating tasks and routines
- Supervises staff by performing duties such as assigning work,providing feedback and evaluation, orienting new staff, and maintainingtimekeeping and attendance records. Resolves staffing problems, includingcalling in staff to ensure appropriate staffing levels
- Supervises medication administration and is accountable forensuring accuracy and completeness of administration and documentation for themedication program
- Orients, trains, supervises, and evaluates new employees,volunteers and practicum students on shift responsibilities and routines andreports to supervisory position
- Motivates staff team to maintain and exceed agency workstandards. This position does not involve hiring, firing, or discipliningemployees
- Ensures that all documentation for shift tasks, responsibilitiesand routines are completed
- Performs other tasks and duties as required.

Client Support

- Role Modeling-Acts as a positive role model for clients. Teachesclients effective social and interpersonal skills through tasks of appropriatedaily living and social activities
- Environmental Support - Contributes to maintaining a therapeuticenvironment following therapeutic community principles which encourageawareness of inter-dependence of community members, and the value ofresponsible concern for self and others
- Monitors - residents' behavior and activities and reports toprogram director, if necessary

Qualifications

- Diploma inCommunity Social Service
- 2years of experience working with marginalized populations, substance useservices, mental health, corrections, etc., or equivalent
- Experience in a non-profitsetting is an asset




- Satisfactory completion of a criminalrecords check with vulnerable sector screening is required
- Satisfactory completion of TuberculosisScreening form is required
- Satisfactory completion of EmployeeImmunization Record form is required
- First aid certification with CPR isrequired
- Satisfactory completion of Nonviolent crisis intervention (NVCI)
- Valid Class 5 driver’slicense is required

Skills & Knowledge

- Knowledge of Windows, Microsoft Word,Excel, and database management systems
- Knowledge of and ability to operatestandard office equipment, including: telephone system, fax machine,photocopier, printer, and computerized building security monitoring system
- High level of integrity and dependabilitywith a strong sense of urgency and results-orientation
- Strong problem solving, analytical, andcreative skills with the ability to exercise sound judgement and make decisionsbased on accurate and timely analyses
- Strong interpersonal skills and abilityto communicate effectively in writing and verbally in English
- Demonstrated commitment to the socialsector with a passion for the organization’s mission is essential

Competencies

Approach to Work

- Demonstratesinitiative, flexibility, adaptability and resourcefulness
- Actively seeks andincorporates feedback to inform continuous self-improvement
- Sets goals, createsand implements action plans, monitors progress, and evaluates results
- Adeptly managescompeting tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

- High degree of relevant and current job knowledge and skill
- Consistently produces accurate, thorough, high-quality work in a timelymanner
- Builds and promotes a culture of health and safety in the workplace
- Implements and enforces best practices in health and safety within theworkplace

Judgement & Decision-Making

- Models independent thinking and creativity




- Demonstrates effective problem-solving skills
- Makes clear, consistent, transparent and timely decisions aftercontemplating various available courses of action
- Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

- Expresses themselves clearly and professionally both verbally and inwriting
- Displays high emotional intelligence; uses tact and diplomacy indealing with sensitive, complex and confidential situations
- Has a manner, style and presence that makes a positive impression
- Listens to and considers others’ views

Personal Leadership

- Models the organization’s core values of social justice, teamwork,social innovation, and strength-based practices
- Fosters enthusiasm, energy and commitment
- Takes responsibility for personal actions, performance and health
- Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

- Effectively works with their colleagues to ensure organizationalsuccess
- Champions positive working relationships with staff and external partners
- Supports an workplace of openness, and champions teamwork andcommunication across programs
- Leverages the expertise and experience of others for organizationalsuccess

Closing Details

Closing Date

Internal applications will beaccepted until July 22nd, 2026, 04:00 pm

“All employees, including laid offand displaced employees, are entitled to apply on the vacancy and be consideredpursuant to the provisions of Article 12.9.” Internal applicants must notifythe manager of intent to apply.

External applicants will bereviewed after internal applicants have been reviewed and interviewed.

All qualified applicants arewelcome to apply.

Phoenix is committed to employmentequity and encourages applications from people of all gender identities andexpressions, persons with disabilities, Indigenous peoples and visibleminorities. Persons with disabilities who anticipate needing accommodations forany part of the application and hiring process may contact our HR department.Any personal information provided will be maintained in confidence.

While we thank all applicants fortheir interest in this opportunity, only those selected for an interview willbe contacted.

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