Join FCT as a Customer Service Specialist and be the voice of support for our clients. Manage calls with professionalism and assist in transaction processes.
In the role of Customer Service Specialist, your primary duty will involve interacting with clients through high-volume calls, focusing on providing a seamless experience. Engage directly with lawyers and lenders, addressing concerns and escalating issues when necessary. Your attention to detail and proactive communication will contribute to the efficient operation of our services.
Key Responsibilities:
• Manage a substantial influx of inbound calls
• Resolve queries pertaining to client files
• Follow up with lenders per service protocols
• Update partners on file statuses accurately
• Assist in organizing rush document requests
Requirements:
• At least one year of call-center customer service experience
• Background in mortgage administration or legal support is a bonus
• Exceptional phone and communication skills
• Robust problem-solving and prioritization abilities
• Ability to multitask effectively in a dynamic setting
Contribute to FCT's commitment to exceptional service and client success.
#J-18808-Ljbffr

📌 FCT Customer Service Specialist (Calgary)
🏢 First American
📍 Calgary