Elevate customer satisfaction as a Customer Care Expediter in Burnaby, BC. This role emphasizes managing customer order issues, ensuring timely responses, and expediting lab communications.
Your mission involves being the primary interface for lab requests needing Customer Care assistance. You'll monitor Tier 2 requests while managing Sample Hold processes effectively. Expect to work on special projects aimed at enhancing both customer responsiveness and lab efficiency.
Key Responsibilities:
• Interface with lab requests for customer care
• Expedite Tier 2 lab requests based on urgency
• Manage Sample Hold Process and tracking
• Resolve sample condition and documentation issues
• Support lab and customer care process enhancements
Requirements:
• Degree in Food Science or related field preferred
• 1-2+ years customer service experience in food industry
• Proficient in data entry and LIMS
• Basic microbiology and chemistry knowledge
• Solid organizational and time management skills
Step into a role focused on improving communication and efficiency while supporting vital public health initiatives.
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📌 Customer Care Expediter in Burnaby
🏢 Merieux NutriSciences
📍 Burnaby