Take charge as a Field Manager in telecommunications, guiding a team to champion customer experience and facilitate impactful sales growth. You'll lead a frontline team of 15-20 technicians.
This critical role demands strong leadership to empower technicians while adapting operations to enhance sales and service delivery. Your focus will be on driving engagement, performance, and operational efficiency, ultimately increasing customer value. Responsibilities involve mentorship, managing key service programs like ASPIRE, and maintaining robust relationships with local stakeholders.
Key Responsibilities:
• Coach technicians with 1:1s and ride-a-longs
• Manage daily operations and issue resolutions
• Drive local execution of sales initiatives




• Champion community relationships for effective service
• Report field insights for regional strategy alignment
Requirements:
• 5+ years in field service operations
• Robust leadership in technical teams
• Proficient in crisis management and customer relations
• Advanced knowledge of English for communications
• Experience with field service management software preferred
Position yourself as a leader who drives service excellence and operational success.
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📌 Telecommunications Field Manager Role (Edmonton)
🏢 The Institute for Performance and Learning
📍 Edmonton