Work Location

Etobicoke, Ontario, Canada

Hours

37.5 hours per week

Line Of Business

Personal & Commercial Banking

Pay Details

$45,700.00 - $61,000.00 CAD

Job Description

Personal Banking Associate Trainee

As a Personal Banking Associate Trainee at TD Canada Trust, you will build relationships with customers, guide them to appropriate staff, and support branch operations.

Typical Responsibilities

- Engage customers in day‑to‑day advice, service transactions, digital education, and problem resolution related to banking solutions.
- Understand customer needs and guide them to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
- Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
- Support frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
- Recommend improvements to work practices, branch operations, and processes to enhance the customer experience and achieve operational excellence.
- Participate in timely and accurate completion of business processes and procedures.
- Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD’s Code of Conduct and Ethics.




- Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives.

Job Requirements

- High School diploma and/or 1+ years of relevant experience.
- Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months.
- Post‑Secondary or Undergraduate degree (in a related field) preferred.
- Proficiency in using MS Office (Word, Excel, Outlook), branch software and internet.
- Knowledge of banking solutions and processes to advise customers.
- A self‑starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills.
- A dynamic, diligent, and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities.
- A robust communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous and effective manner.

Mobility Requirements

Competitive with in‑ward readiness: you must be mobile within the assigned district; after training the role will be assigned to a compatible position that may require geographic relocation within the region.

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📌 Personal Banking Associate Trainee - Future Opportunities (Toronto)
🏢 TD
📍 Toronto