Join Turo's Executive Support team as a Bilingual Executive Support Associate II. Use your fluency in English and French to manage high-impact escalations and improve customer experience across North America.
In this vital role, you'll serve as the main contact for sensitive host and guest issues, advocating for Quebec’s policies while navigating complex escalations. Your solid emotional intelligence and problem-solving skills will help you deliver exceptional support, even in challenging situations. Thrive in a team-oriented environment where your insights will help enhance policies and processes.
Key Responsibilities:
• Serve as a point of contact for Canadian and U.S. escalations
• Align regional policies with Quebec's cultural expectations




• Provide thoughtful bilingual support in critical situations
• Resolve billing, vehicle damage, and policy interpretation issues
• Collaborate with stakeholders for timely resolutions
Requirements:
• 3+ years in high-level customer support
• Fluency in English and French
• Strong emotional intelligence and calmness under pressure
• Experience with customer support tools
• Highly organized and detail-oriented
Utilize your bilingual expertise and problem-solving ability to make an impact at Turo's Executive Support team.
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📌 Bilingual Executive Support Associate at Turo (Toronto)
🏢 Turo
📍 Toronto