Elevate homeowner satisfaction as a Customer Care Representative with Richcraft Homes in Westwood, Ottawa. Deliver exceptional support to clients and ensure timely service resolutions.
Richcraft Homes is seeking a Customer Care Representative to join their dedicated team. This role supports homeowners, inspectors, and tradespeople by addressing both pre-occupancy and post-possession concerns. Ideal candidates will excel in communication and possess solid organizational skills, ensuring exceptional service and long-term customer loyalty.
Key Responsibilities:
• Address homeowner concerns pre-occupancy and post-possession
• Coordinate services with sub-trades for quick issue resolution
• Maintain superior homeowner satisfaction consistently




• Respond to homeowner inquiries promptly and accurately
• Perform additional duties as required for operational support
Requirements:
• Post-secondary education in Administration or related field
• Experience in the construction industry is preferred
• Excellent time management and organizational skills
• Strong written and verbal communication proficiency
• Ability to travel to construction sites when necessary
Apply your communication, coordination, and customer service skills to enhance homeowner experiences with Richcraft Homes.
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📌 Customer Care Representative at Richcraft (Ottawa)
🏢 Richcraft
📍 Ottawa