Join APEGA's Registration & Mobility Services as a Customer Service Administrator. Deliver first-class support to applicants through phone, email, and social media inquiries about licensure.
As a vital point of contact, you will report directly to the Supervisor and need a thorough understanding of all registration processes. This role emphasizes attention to detail and efficiency while assisting applicants with application statuses, providing guidance, and troubleshooting technical issues. Your professional service will help nurture customer satisfaction and trust.
Key Responsibilities:
• Provide guidance on actions for potential applicants
• Assist with initial processing of current registration applications




• Answer inquiries consistently with APEGA's policies
• Maintain orderly filing systems, physical and electronic
• Meet key performance metrics in customer service
Requirements:
• Diploma in a relevant field
• 3-4 years in an administrative role in customer support
• Familiarity with Microsoft Office and databases
• Excellent communication skills – both written and verbal
• Capability to adapt to changing policies and procedures
Bring your strong administrative skills and commitment to excellence to APEGA's team.
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📌 Customer Service Administrator APEGA (Edmonton)
🏢 The Association of Professional Engineers and Geoscientists of Alberta (APEGA)
📍 Edmonton