Join Quince as a Customer Experience Team Manager, leading a dedicated team to provide outstanding service in a rapidly growing tech-driven setting. Focus on coaching, analytics, and strategic customer support initiatives.
This role requires a seasoned leader to manage a Canada-based team of Retention Specialists. You will implement action plans aimed at meeting performance metrics while fostering a supportive and engaging atmosphere. Your insights will help enhance operations while ensuring top-notch customer interactions.
Key Responsibilities:
• Manage and mentor a team of Retention Specialists
• Analyze KPIs and implement improvements
• Cultivate a culture of growth and ownership
• Collaborate on customer pain point resolutions
• Lead initiatives to boost customer satisfaction and retention
Requirements:
• 4+ years of leadership in customer experience
• Proven success with engaged service teams
• Familiarity with CX platforms como Zendesk
• Strong communication and coaching abilities
• Availability for peak periods including weekends
Elevate customer interactions and lead a talented team at Quince.
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📌 Quince Customer Experience Team Manager (Toronto)
🏢 Quince
📍 Toronto