Elevate member satisfaction with FirstOntario Credit Union as a Member Experience Representative. This role combines exceptional customer service with financial advice to enhance members' financial wellness.
In this pivotal role, you will guide members and prospects toward their financial goals while identifying valuable opportunities for business development. Your focus on sales and service will ensure FirstOntario becomes their primary financial institution. Expectations include meeting portfolio goals, adhering to experience standards, and promoting alternative banking services for optimal customer interaction.
Key Responsibilities:
• Identify opportunities for member financial needs
• Engage in proactive business development initiatives




• Provide tailored product and service recommendations
• Ensure accurate and efficient transactional service
• Assist in branch operations and audits as required
Requirements:
• Grade 12 or equivalent educational background
• 3 years of experience in banking or credit unions
• Proficiency in Microsoft Office Suite
• Robust interpersonal and communication skills
• Positive attitude with a team-oriented approach
Leverage your customer service and banking expertise to provide exceptional experiences for FirstOntario members.
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📌 Member Experience Representative at FirstOntario (St. Catharines)
🏢 FirstOntario Credit Union
📍 St. Catharines