Be the welcoming face of the hospitality sector at ORHMA as a Guest Service Agent. Your role focuses on enhancing guest experiences from check-in to check-out within our hotels.
The Ontario Restaurant Hotel & Motel Association is seeking a dedicated Guest Service Agent to lead exceptional guest journeys. This position involves efficiently managing guest registrations, solving concerns, and promoting hotel services to ensure a memorable stay. Your proactive guest engagement will play a critical role in achieving high satisfaction rates.
Key Responsibilities:
• Manage seamless check-in and check-out processes
• Address inquiries and resolve complaints efficiently
• Promote services through up-selling techniques




• Accurately process all guest transactions
• Ensure adherence to safety and service standards
Requirements:
• Friendly and courteous interaction with guests
• Proven skills in payment and registration management
• Strong problem-solving abilities for guest complaints
• Excellent communication and interpersonal skills
• Ability to adapt and work collaboratively in teams
Bring your guest service passion and communication skills to contribute to a thriving hospitality setting at ORHMA.
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📌 Guest Service Agent at ORHMA (Leamington)
🏢 Owen Sound
📍 Leamington