BARRINGTON HOTEL - Guest Services Supervisor

BARRINGTON HOTEL, Hollis Street, Halifax, Nova Scotia, Canada

Job Description

Posted Friday, July 17, 2026 at 2:00 a.m.

Strong leadership skills. Process driven. Strategic thinker. Does this sound like you? If so, this position may be for you. Located in the heart of Downtown Halifax, The Barrington Hotel is an ideal destination for no ‑ hassle travelers seeking value, convenience, and a warm Maritime welcome. Whether guests are visiting for business or leisure, our central location, comfortable accommodations and friendly service come together to create an exceptional experience. Join our team and help us deliver genuine Halifax hospitality. If you share these values and are interested in working alongside skilled professionals, The Armour Group Limited is currently seeking a Front Office Supervisor at The Barrington Hotel. Reporting to the Front Office Manager, the Front Office Supervisor will be responsible for overseeing the front office team, ensuring excellent guest experiences who willembody excellent customer service and will work hand in hand with their team. What you will be doing as a Front Office Supervisor:

- Act as the Manager on Duty during all scheduled supervisory shifts;
- Welcome and acknowledge guests according to company and brand standards; anticipate and address guests' service needs;
- Help train Front Office associates to standards and on policies and procedures set up the hotel;
- Maintain a high level of professionalism and morale in the Front Office;
- Process all guest check-ins, check-outs, and requests and secure payment for all guestrooms and amenities;
- Communicate guests’ needs to all appropriate departments;
- Coordinate with other departments to ensure smooth service delivery to guests;
- Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of associates;
- Run and check daily reports,



contingency lists, and credit card authorization reports;
- Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction;
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager;
- Lead the emergency response team in the absence of senior management;
- Maintain confidentiality of proprietary information; protect company assets;
- Attend all scheduled shifts, including shift work and weekend work in accordance with the schedules;
- Such other similar or related duties may be required from time to time.

The person we are looking for has:

- Diploma in Tourism & Hospitality or Business Administration is an asset;
- Is a motivated, high-performing team player with excellent organizational skills and strong attention to detail;
- Demonstrates a solid work ethic and thrives in a fast-paced environment;
- Possesses critical thinking abilities, capable of addressing and resolving guest concerns with tact and efficiency;
- Has exceptional guest service skills, with at least 2 years of frontline customer service experience;
- Has prior supervisory experience;
- Previous experience in the hotel industry is a plus;
- Is familiar with hotel management software.

Why join us and what's in it for you?

- Comprehensive benefits package including Health and Dental Benefits
- RRSP Matching
- Employee Assistance Program
- Opportunity for internal career growth
- Working along side a collaborative team of likeminded individuals

A member of The Armour Group Ltd, The Barrington Hotel is an equal opportunity employer. We value our employees and their well-being. If you would like to join an organization with which you can have a work-life balance, career growth, long term job stability, and an opportunity to positively contribute to the community, this position may be for you!

BARRINGTON HOTEL, Hollis Street, Halifax, Nova Scotia, Canada

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📌 Barrington Hotel - Guest Services Supervisor (Halifax Regional Municipality)
🏢 The Armour Group
📍 Halifax Regional Municipality