Enhance customer solutions with Purolator as the Senior Director for North American Operations. Lead strategic initiatives and manage client-focused projects in a collaborative environment.
In this senior role, you will oversee the North American Solutions Design Team, driving engagement and managing high-level projects. You are responsible for guiding cross-functional teams through client concerns and service improvements while strategizing on project deliverables that align with corporate objectives.
Key Responsibilities:
• Collaborate on service escalations and client relationship management
• Assess impacts of customer needs on operations
• Coordinate with stakeholders for resource management




• Drive projects from conception to implementation
• Develop initiatives to boost customer and stakeholder satisfaction
Requirements:
• 4 years progressive experience, including 5 in operations
• Deep logistics and courier operations expertise
• Proficient in Salesforce and other relevant tools
• Robust communication skills both written and oral
• Advanced project management experience
Lead strategic solutions to enhance customer satisfaction and revenue growth at Purolator.
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📌 Senior Director, North American Solutions Design (Vaughan)
🏢 Purolator
📍 Vaughan