Drive customer excellence at SITA as a Senior Customer Success Manager. Lead a team focused on enhancing product adoption and ensuring satisfaction across a diverse client base.As a Senior Customer Success Manager, you’ll ensure customers achieve success with SITA’s solutions. This role demands extensive experience in service operations and customer engagement, honing robust relationships and acting as a trusted partner for over 2,500 clients. Your leadership will be pivotal in managing team performance and driving strategic initiatives within the Americas.Key Responsibilities:
- Foster high service quality and proactive mindset within your team
- Build strong customer relationships as their voice within SITA
- Drive product adoption and mitigate renewal risks




- Ensure contractual commitments and meet financial targets
- Oversee end-to-end operational escalation management Requirements:
- Bachelor’s in technology, Engineering, or Business
- 12+ years senior-level experience, with 5+ in customer-facing roles
- ITIL Foundation Certification and service operations expertise
- Leadership experience managing teams effectively
- Customer-centric thinking with strong relationship-building skills Leverage your leadership and customer success skills to make a significant impact at SITA.#J-18808-Ljbffr

📌 Senior Customer Success Manager At Sita (Toronto)
🏢 Socket.dev
📍 Toronto