Step into a rewarding role with Halwell Dumfries Mutual as a Customer Service Representative in Guelph. This position is dedicated to providing exceptional client support in a supportive and flexible hybrid work culture.
This Customer Service Representative 2 role requires solid technical knowledge and attention to detail, with responsibilities including assisting policyholders with inquiries and managing claims. The ideal candidate has 3-5 years of relevant experience and must hold a valid OTL or RIBO license. You will collaborate with agents and underwriters to enhance service quality.
Key Responsibilities:
• Facilitate inquiries and policy modifications
• Collaborate with agents for timely policy processing




• Manage billing questions effectively
• Create organized and detailed client records
• Provide a supportive customer service experience
Requirements:
• OTL or RIBO license required
• 3-5 years in customer service or insurance
• Familiarity with Applied Epic and InsurTech systems
• Strong communication and organizational capabilities
• Proven ability to work autonomously and in teams
Make your mark in the insurance industry while serving your community at Halwell Dumfries Mutual.
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📌 Guelph Customer Service Insurance Role
🏢 HD Mutual Insurance
📍 Guelph