Become an integral part of LensCrafters as an Optical Team Lead, focusing on superior customer service and operational success. Lead a dedicated team and drive excellence in eye care delivery.
This full-time position emphasizes the importance of quality customer interactions and optical expertise. You will manage daily processes to enhance efficiency and equip your team with the skills needed for exceptional customer support. Your role will also include training staff in product knowledge essential for maintaining high standards.
Key Responsibilities:
• Ensure all customers receive unparalleled service throughout their visit
• Mentor associates on product specifications and sales strategies
• Assist in customer selections and fulfill sales goals




• Act as a responsible key holder for store operations
• Maintain a clean and safe lab workplace if applicable
Requirements:
• High School diploma or GED required
• Extensive experience in retail and optical environments
• Strong interpersonal and communication abilities
• Leadership capabilities in training and team motivation
• Basic optical knowledge and product handling experience
Shape the future of customer care at LensCrafters, utilizing your leadership skills to inspire excellence in service and optical proficiency.
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📌 Optical Team Lead Role at LensCrafters (Ottawa)
🏢 LensCrafters
📍 Ottawa