Lead AI operations at Zafin, the innovative AI platform firm based in Toronto, Canada. This hybrid role focuses on agent configuration, evaluation, and ensuring top-notch delivery standards across client projects.

As the AI Operations Leader, you will manage key operational functions that support client-facing teams effectively. You'll oversee the configuration and knowledge support for AI agents, while collaborating with squads to forecast delivery demands. This leadership role emphasizes service quality, operational metrics, and continuous improvement to ensure that Zafin’s AI solutions scale efficiently across multiple clients.

Key Responsibilities:



• Ensure efficient delivery of AI agent configuration and support services • Collaborate with client teams to align operational capacity • Establish transparent service management processes for team workload • Monitor for bottlenecks and address demand-capacity gaps proactively • Lead planning and resource allocation for operational support

Requirements: • 6-12 years in technical operations or related fields • Proven experience in managing multidisciplinary teams • Strong skills in capacity planning and service delivery • Degree in Computer Science or related field • Familiarity with AI agent configuration and evaluation processes

Drive excellence in AI operations and enhance Zafin’s service delivery through effective team management and operational oversight. #J-18808-Ljbffr

📌 AI Operations Leader at Zafin (Toronto)
🏢 Zafinlabsamericasinc
📍 Toronto