Excel in customer service as a Customer Accounts Representative at Intact's hybrid team in North York. Deliver top-notch service to Brokers and Clients in a call center environment.
This full-time, permanent role requires a commitment to providing exceptional billing assistance while maintaining performance metrics. You'll engage directly with customers via phone and email, guiding them through their account needs with clarity and precision. Experience in customer service, particularly billing, is valued as you contribute to a supportive team culture.
Key Responsibilities:
• Respond to customer billing inquiries via phone and email
• Maintain adherence to call center performance metrics
• Process banking information and payment schedules




• Promote self-service tools to enhance customer experience
• Ensure accuracy in billing tasks and communications
Requirements:
• One year of customer service experience in a call center
• Strong written and oral communication skills
• Detail-oriented with solid organizational skills
• Ability to work independently in a fast-paced environment
• No Canadian experience required, eligibility to work mandatory
Bring your customer service skills and passion for problem-solving to create positive experiences at Intact.
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📌 Customer Accounts Representative at Intact (Toronto)
🏢 Intact
📍 Toronto