Recreation Facility Operator IV

(Regular) (Open)

Reporting to the Coordinator, Recreation Operations, Arena Operations and Supervisor, Aquatic Operations, this position is responsible for the day-to-day operation, maintenance and routine custodial duties of indoor and outdoor ice arenas and aquatic facilities, and for providing excellent customer service to various facility user groups. The work is routine, repetitive, physically demanding, and is subject to quality check by a supervisor. Hours of work vary and includes evenings, weekends, and holidays.

Duties

- Perform routine custodial tasks, including cleaning public areas, washrooms, changerooms, and the pool deck to maintain established levels of cleanliness and sanitation in arena and aquatic facilities.
- Carries out semi-skilled building maintenance duties such as painting, basic plumbing, and straightforward carpentry.
- Monitors refrigeration and aquatic mechanical equipment, accurately records readings, and reports any issues to the Supervisor as needed.
- Make adjustments to refrigeration plant controls and aquatic mechanical controls as directed or as needed.
- Conduct routine repairs and maintenance on ice resurfacing equipment and aquatic mechanical equipment, ensuring ice and water quality is maintained.
- Inspect, repair, maintain, and operate aquatic mechanical equipment (pumps, valves, chlorinators, etc.).
- Adhere to WorkSafeBC regulations, Technical Safety BC requirements, Interior Health regulations, and all City of Vernon operational and occupational health and safety procedures.
- Identify and rectify unsafe conditions and report to Supervisor as needed.
- Operate and maintain City vehicles and equipment as per established procedures and standards.
- Perform routine activities required to prepare for, provide, and maintain acceptable ice surface, pool conditions, and building conditions as per established procedures and standards.
- Provide exceptional customer service to the public and user groups through effective communication, ensuring user compliance with rental agreements and safe use of the facility,



and willingness to assist in response to requests for dressing rooms, ice cleanings, and ice usage.
- Deal tactfully and assertively with groups and individuals to enforce facility rules and regulations.
- Perform minor building maintenance tasks such as dry wall patching and painting, light bulb replacements, minor sink and toilet repairs, and snow removal around the arenas, reporting major issues to supervisor.
- Participate in set-up and tear-down of chairs, staging, tables and other equipment and supplies in accordance with event specifications and provide access to multi‑purpose rooms as required.
- Maintain accurate logbooks for snow clearing accident reporting, ice cleaning and maintenance tasks.
- Provide guidance for Facility Operator 1 and Facility Operator 2 staff as required.
- Effectively communicate and exchange information with co‑workers and supervisor both verbally and in writing through recording and sharing in the logbooks.
- Ensure buildings are safely secured upon completion of daily shift and patrol regularly to prevent theft and vandalism, maintaining order in user behaviour.
- Follow emergency procedures and required operational checklists to ensure facility and system security.
- Ensure building security throughout shift.
- Work with minimal supervision.
- Perform other related duties as required.
- All persons employed by the City of Vernon will be required to assist the City in providing emergency services. Duties assigned during an emergency may differ from regular duties.

Required Education and Experience

- Valid Class 5 B.C. Driver's Licence.
- Refrigeration Operators Certificate.
- Minimum one‑year experience in recreation, arenas, aquatics, or another related environment.




- A combination of related education and experience may be considered.

Required Knowledge, Skills and Abilities

- Considerable knowledge of custodial tasks and minor repairs.
- Demonstrated ability to use materials and operate equipment safely and efficiently.
- Sufficient physical strength and stamina to perform the required duties.
- Ability to read and follow detailed oral and written instructions.
- Demonstrated strong commitment to customer service excellence and ability to respond professionally, efficiently, and appropriately to internal and external client requests.
- Ability to work independently and demonstrate sound judgement, working within and contributing to a proactive team environment.
- Safety conscious with a demonstrated knowledge of applicable WorkSafe BC legislation, Technical Safety BC, and the City of Vernon Occupational Health & Safety policy.
- Proficient skills in minor building maintenance work.
- Knowledge of janitorial equipment and procedures to effectively maintain recreational facilities.
- Ability to deal courteously, tactfully, and diplomatically with members of the general public as well as internal and external clients.
- Ability to successfully complete and maintain a WorkSafeBC‑compliant Basic First Aid certificate (8‑hour course).
- Ability to obtain and maintain an acceptable criminal record check and vulnerable sector check.

Preferred Knowledge, Skills and Abilities

- Pool Operator Level 1 is an asset.
- Fourth Class Power Engineer Certificate.
- Forklift Operator Certificate.
- Completion of Building Service Worker Level 1, or greater, or 4 years of relevant experience in a custodial position is an asset.
- Knowledge of WorkSafe BC regulations, occupational hazards and safe work procedures as it relates to the position, including, but not limited to, bullying and harassment, working alone, and other significant hazards.
- Considerable knowledge in the operation and maintenance of ice making equipment and machinery.

Location

Recreation Centre Facility

Worker Sub‑Type

Permanent

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📌 Recreation Facility Operator IV (Vernon)
🏢 City of Vernon
📍 Vernon