Job Description

Location: Laurel Heights, by Optima Living, 3110 22 Ave NW, Edmonton, Alberta, Canada

Position: Concierge

About Optima Living

Founded in 2007 by two friends inspired by their families’ dementia journeys, Optima Living was created to provide a more home‑like experience in senior’s housing and care. Today we offer Independent Living, Assisted Living, Supportive Living, Long‑Term Care, Brain Health and Memory Care across Alberta and British Columbia. We rely on our proprietary Spark, Your Wellness, Your Way brain‑health model to deliver innovative care. As a Top‑10 Canadian senior living provider focused exclusively on Western Canada, we serve more than 4,300 residents. Guided by our North Star, "Let us welcome you home," we are committed to people, place and community, redefining aging with purpose and creating communities where seniors live with dignity, connection and joy.

Position Summary

Reporting to the General Manager or Administration Manager, the Concierge creates a warm, welcoming experience for residents, visitors and team members while supporting smooth day‑to‑day community operations. The role handles inquiries, assists with move‑in coordination, performs administrative tasks and provides hospitality‑focused customer service that reflects Optima’s values.

Responsibilities

- Greets residents, visitors and team members warmly and professionally.
- Manages incoming calls and inquiries, directing visitors and contractors to appropriate individuals.
- Ensures the visitor sign‑in and sign‑out process is properly followed.
- Manages and tracks the incoming and outgoing courier packages for the community and residents (excluding medications).
- Supports meetings, event scheduling, equipment bookings and catering requests as needed.
- Assists with coordination of move‑ins and move‑outs.




- Assists with coordination of resident appointments and arrangements of transportation.
- Supports the Community Relations Coordinator in scheduling and providing tours of the community.
- Reports any issues with office equipment functioning.
- Participates in organizational initiatives and projects as required.
- Assists with emergency procedures and safety protocols.
- Coordinates with the General Manager or designated officer to address issues related to restricted or denied home access.
- Performs administrative tasks such as filing, maintaining records, recording meeting minutes and completing reference check documentation.
- Provides confidential administrative support to the leadership team.
- Ensures smooth information flow and timely communication across the community to support program and meeting goals.
- Supports organization of team and leadership meetings, including preparing agendas, recording minutes and distributing documentation.
- Supports the General Manager in incident and complaint reporting processes.
- Reports unsafe conditions, incidents or concerns to supervisor, General Manager or Health & Safety Committee promptly.
- Identifies maintenance issues and reports them following established procedures.
- Responds promptly during emergency codes in alignment with organizational standards and protocols.
- Contributes to quality improvement initiatives by sharing ideas and providing feedback.




- Demonstrates knowledge of and compliance with Occupational Health and Safety regulations.
- Ensures adherence to infection control policies and procedures through regular audits, observations and investigations.
- Maintains strict confidentiality of resident medical and personal information in accordance with privacy legislation.
- Completes orientation upon hire and annual mandatory education as assigned.
- Supports recent team members through their orientation process.
- Participates in team meetings and stays informed on relevant internal communications.
- Performs other duties as required to support operational needs.

Qualifications & Experience

- Minimum of one (1) year experience in an administrative or similar role.
- Completion of a recognized post‑secondary program is an asset.
- Experience in a residential care or mental health environment is an asset.
- Communicates in an approachable and respectful manner, with the temperament to deal tactfully and cooperatively in all interactions.
- Strong written communication skills with the ability to present professional documents with clarity.
- Demonstrates the ability to effectively organize, prioritize and problem‑solve.
- Ability to work independently and in cooperation with others.
- Ability to manage and resolve difficult and challenging situations effectively and respectfully.
- Physical and mental ability to carry out the duties of the position, including adherence to provincial health legislations.
- Ability to safely operate equipment according to established protocols.
- Flexibility to work a variety of shifts.

Conditions of Employment

- Clear Police Information Check.
- Successful completion of all mandatory Provincial Health Requirements.

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📌 Concierge - Casual (Edmonton)
🏢 Optima Living
📍 Edmonton