Warranty Coordinator – Master Craftsman Warranty Ltd. – Edmonton, AB

Master Craftsman Warranty Ltd., a division of Carrington Group of Companies, is the exclusive warranty provider to several single family and multi-family residential new home builders in North/Central Alberta.

About the Position:

Reporting to the Warranty Manager, the Warranty Coordinator will be responsible for all aspects of new home warranty, including correspondence and bookings of warranty appointments utilizing the company’s computer‑based warranty program.

What We Offer:

- Market-competitive salary
- Comprehensive benefits, including extended health & dental, life and disability insurance, and more
- Flexible spending account for additional health and wellness coverage
- Company matched RRSP program
- Paid training and development programs

Duties and Responsibilities:

- Book and confirm appointments for the warranty department
- Perform all data entry for the department
- Send trade work orders, create back charges where appropriate and manage all correspondence
- Manage warranty technician calendars utilizing Microsoft Outlook
- Create and send purchase orders where required for trade work determined to be non‑warranty
- Track all open files to ensure timely completion




- Distribute electronic incoming email and coordinate the flow of information using in‑house software program
- Other related duties as assigned

Qualifications:

- Completed post‑secondary diploma or certificate in Office Administration or related academic field of study
- Three (3) or more years of experience in a customer service role in the new home construction warranty environment preferred
- Strong computer skills including use of Microsoft Office products – Word, Excel, Outlook required
- Knowledge of residential building construction and Municipal Affairs Construction Performance Guidelines, desired
- Experience using warranty software, such as Punchlist, desired

Only those who are legally authorized to work in Canada will be considered for employment. If you are not currently authorized to work in Canada, your application will not be considered.

Master Craftsman Warranty Ltd. is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

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📌 Warranty Coordinator (Edmonton)
🏢 Carrington Group
📍 Edmonton