Enhance customer relationships with Tipalti as a Senior Partner Success Manager. Champion account growth and resolve escalations in this pivotal role.

You will be responsible for leading the customer journey for partner referrals, focusing on sustaining value post-go-live and enhancing account portfolio health. With at least 5 years of customer success experience, your depth in Fintech will enable you to manage escalations effectively and advocate for client needs across teams. This role involves contributing to partner strategy and ensuring that customers become advocates.

Key Responsibilities:



• Drive the customer experience for partner referrals • Collaborate with Account Management for account growth • Build operational infrastructure for customer success • Resolve escalations and share insights with teams • Coach team members to enhance service quality

Requirements: • Minimum 5+ years in customer success management • Understanding of partner ecosystem dynamics • Robust organizational and communication skills • Background in financial automation tools • Ability to manage complex internal relationships

Shape the future of customer success at Tipalti, channeling your expertise into transformative strategies. #J-18808-Ljbffr

📌 Senior Partner Success Manager, Tipalti (Toronto)
🏢 Tipalti
📍 Toronto