Job Description

WHAT IS THE OPPORTUNITY? The Enterprise Chief Controls Office (ECCO) is a centralized first line of defense group (1LOD) with the goal of embedding a culture of risk ownership and operational excellence by elevating the control environment and driving consistency and quality of risk practices to minimize loss and regulatory sanction, drive cost efficiencies, and accelerate execution to enable growth. The Operational Resilience and Business Continuity Management (BCM) team provide leadership in designing and implementing strategic vision, long-term operational model, roadmap and program governance across our platforms in the 1LOD. Working in partnership with platform and business unit Operational Resilience, BCM and Incident Management teams, this central team drives an enterprise-wide strategy to strengthen first line capabilities by driving consistent risk and control practices, embedding resilience into the way we lead, operate and respond to disruption while enabling critical business outcomes. The team is integral in evolving the operating model, governance, and relationship to other resilience risk areas, serving as a single first-line voice to unify, standardize and elevate Resilience capabilities in alignment with ECCO's mandate to embed risk ownership and operational excellence across the organization. We are seeking an Associate Director of Operational Resilience & Business Continuity Management (BCM) to support enterprise-wide Operational Resilience and BCM programs and execution across RBC's platforms. In this role, you will work closely with the Director to execute quality assurance framework, support governance and procedure maintenance, and deliver training initiatives that strengthen BCM and operational resilience capabilities. You will partner with platform and business unit leaders to drive consistent BCM practices, support artifact quality improvements, and contribute to establishing RBC as best-in-class in organizational preparedness and response to disruptions. This is an excellent opportunity to embed a culture of operational excellence and resilience while ensuring compliance with regulatory requirements and driving consistency across the organization.

WHAT WILL YOU DO?

Own and manage Operational Resilience and Business Continuity Management procedures, governance, quality assurance, training,



and enterprise control monitoring across all platforms

Establish and maintain standardized BCM methodologies, procedures, and execution expectations, including version control of Business unit addendums aligned with BCRM Standards.

Conduct sampling, defect tracking, and remediation of BCM artifacts to improve completeness, accuracy, and consistency and oversee a comprehensive Quality Assurance program

Support the design and delivery of comprehensive BCM training programs for BCM Advisors and business teams. Track training participation and measure training effectiveness.

Support maintenance and monitoring of the Enterprise BCM control library, identifying and escalating control deficiencies, escalating critical issues to Platforms for resolution

Partner with platform and business unit leaders to drive consistent BCM practices and embed business continuity into the way RBC leads, operates, and responds to disruption

Support regulatory, supervisory, and audit engagements as accountable owner, coordinating evidence, walkthroughs, and remediation outcomes.

Prepare executive reporting on enterprise BCM program health, maturity, regulatory alignment, and performance metrics

WHAT DO YOU NEED TO SUCCEED?

7-10 years of experience in Business Continuity Management, Operational Resilience, or Non-Financial Risk within large, complex financial institutions, with direct accountability for execution and capability development

Demonstrated experience supporting remediation and uplift initiatives, translating regulatory expectations into practical, executable programs

Proven capability in supporting enterprise-wide BCM frameworks, procedures, standards, and quality assurance processes across multiple business units

Strong understanding of global regulatory requirements related to BCM, disaster recovery, and incident management

Solid written and verbal communication skills with the ability to articulate BCM concepts to business teams and senior stakeholders

Nice-to-have

MBA, FRM,



CFA, CBCI, DRI International

Experience establishing enterprise monitoring, reporting, and metrics frameworks for BCM outcomes and compliance

Proven ability to work effectively with cross-functional and cross-platform teams on BCM initiatives

Familiarity with BCM tools, platforms, and technology solutions that enhance execution and reporting

What’s in it for you?

A comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive compensation

Leaders who support your development through coaching and mentoring opportunities

The ability to make a lasting impact and drive organizational resilience across one of Canada's leading financial institutions

Work in a dynamic, collaborative, and high-performing team within the Enterprise Chief Controls Office

Opportunities to influence strategic decisions at the enterprise level

Flexible work/life balance options and a progressive, inclusive workplace culture

Job Skills Business Process Design, Decision Making, Financial Risk Management (FRM), Operational Risks, Risk Control, Risk Management, Teamwork

Additional Job Details Address:

BAY WELLINGTON TOWER, 181 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CHIEF LEGAL & ADMIN OFFICE GRP

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-27

Application Deadline:

2026-08-03

Note:

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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📌 Associate Director, Operational Resilience & BCM - Governance (Toronto)
🏢 RBC
📍 Toronto