Join EY as a ServiceNow Business Process Consultant focused on IT Service Management and HR Service Delivery in Toronto. Collaborate with clients to streamline processes and enhance user experience in a energetic role.

As a Business Process Consultant, you will leverage your expertise in ServiceNow ITSM and HRSD to facilitate process optimization across client engagements. This role requires leading workshops, translating business needs into practical workflows, and providing guidance on ServiceNow best practices. Your contributions will ensure that clients maximize the benefits of ServiceNow functionalities while minimizing unnecessary customizations.

Key Responsibilities:



• Lead process discovery workshops with stakeholders • Translate business needs into functional designs and acceptance criteria • Support implementations of ITSM and HRSD services • Advise clients on optimizing ServiceNow capabilities • Partner with technical teams for accurate configuration delivery

Requirements: • Strong functional expertise with ServiceNow ITSM and HRSD • Proven ability in gathering business requirements • Experience in Agile environments, including user story writing • Consulting experience with managed services environments • Relevant ServiceNow certifications preferred

Bring your process-focused consulting skills to EY and contribute to meaningful client solutions. #J-18808-Ljbffr

📌 ServiceNow Consultant for ITSM & HRSD (Toronto)
🏢 Ernst & Young Advisory Services Sdn Bhd
📍 Toronto