Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world‑wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith‑ and values‑based organization, we hire and serve people of all backgrounds and walks of life — there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose Summary: Reporting to the Executive Director, as a member of the Executive Team, the Nursing Lead is responsible for the organization, development, and management of the nursing department, including cost management, personnel, materials, productivity, and quality of work. They plan resident care according to strategic objectives and priorities, provide leadership for all new admissions, complex cases, plan, coordinate, and lead family meetings; are accountable for nursing‑related discipline/grievances in collaboration with Employee Relations.

The Nursing Lead acts as a clinical resource for the nursing section and is responsible for day‑to‑day coordination of nursing care activities; promotes the philosophy, mission, objectives and policies of The Salvation Army Agape Hospice while interacting with residents, families, staff, and the community.

Accountabilities

- Work collaboratively with the Assistant Nursing Manager to provide leadership and management of the provision of care for the residents/families.
- Schedule, assign workloads, and overall manage Charge Nurses, Registered Nurses, Graduate Nurses, Resident Attendants, Unit Clerks, Volunteers, practicum students and other related nursing section positions.
- Assess nursing requirements to ensure that care needs are met.
- Problem‑solve with the Unit Clerk to ensure the scheduling needs are met.
- Ensure regular breaks are offered with coverage where necessary.
- Collaborate with the Charge Nurse to ensure nursing assignments are completed for all shifts; delegate workload within the section in accordance with acuity levels.
- Act as the first point of contact with questions and concerns during working hours; work to resolve any immediate differences that occur.
- Ensure explicit verbal and written communication is provided to all members of the nursing section on a timely basis so that direct reports complete their tasks.
- Develop or delegate responsibility to the appropriate RN for completion of the nursing portion of the care plan based on the initial assessment.
- Assess nursing practices and techniques and recommend changes, development and/or education needs.
- Delegate and follow up on tasks for the Charge Nurse where appropriate.
- Temporarily assist on the floor when required and demand is high.

Clinical Care

- Establish and maintain standards of care; adherence to policies and procedures to promote consistency and high‑quality care.




- Maintain up‑to‑date records for educational centers requesting practicums and student placements; ensure all paperwork is completed for contract and approved as required by The Salvation Army prior to accepting placements. Assign preceptors for all practicum/student placements in the nursing unit; ensure accurate assessment/evaluations are completed by preceptors for each student.
- Ensure nursing audits and accreditation requirements are completed within established timelines.
- Provide leadership with complex or demanding resident and family situations.
- Ensure weekend and holiday pharmacy requests are sufficient.
- Ensure the admission process for all new residents is completed and accurate.
- Ensure division of tasks for nursing section is balanced — fulfilling the special requests from residents.
- Ensure that the narcotic count is complete and accurate.
- Attend Calgary Zone meetings and inter‑professional rounds as required within the role.

Administrative

- Prepare annual budgets, plan for all nursing section manpower needs, including recruitment/retention and scheduling strategies and alert the Executive Director of any unusual variances.
- Monitor section performance against goals to ensure progress and take corrective action in accordance with the collective agreement and related legislation.
- Prepare and provide written performance appraisals identifying employee strengths and limitations; provide guidance and suggestions to improve performance through professional development and further education.
- Ensure that statistics (e.g., bed count, bed occupancy, PPS, POS information) are completed and submitted in accordance with The Salvation Army and Alberta Health Services requirements.
- Act as the lead for nursing department (employee & client) complaints and investigations.
- Conduct investigations and provide recommendations on all incidents, errors, and near misses for learning opportunities pertaining to the nursing sections, except where named in the complaint.
- Ensure appropriate documentation is completed and approved for employees relating to WCB/Disability claims, Incident Reports, paid and unpaid leaves, and overtime requests.
- Monitor cost and approved budget for direct nursing, supplies, and day‑to‑day expenditures; report unfavorable variances.
- Oversee medical supply orders and ensure appropriate stocking and organization of medical and pandemic supplies within budgetary requirements; ensure most cost‑effective requirements are utilized.
- Immediately respond to any safety concerns that arise and notify the Executive Director or designate if a critical incident occurs.
- Ensure Incident Reports and WCB forms are given to employees when occupational health and safety incidents occur; ensure Incident Reports are initiated for any resident related incidents.
- In collaboration with the Unit Clerk, ensure non‑urgent facility needs are communicated to Maintenance at the beginning of the shift (e.g., elevator not working).
- Plan and lead nursing section meetings.
- Ensure infection prevention and control protocols are consistently undertaken by all individuals entering resident rooms.
- Perform other related duties as assigned.

Professional





- Promote the professional reputation of Agape Hospice by presenting at palliative/hospice conferences wherever possible.

Critical Relationship Management

Internal

Governance

Boards and Councils

- Assistant Nursing Manager, Registered Nurses, Graduate Nurses, Undergraduate Nurses, Unit Clerks, Volunteers, and Students.
- Various ad‑hoc committees (e.g., Occupational Health & Safety Committee).

External

- Liaise with Provincial Health Care Services, pharmacy, physicians and families of the residents.

Managerial Responsibility

- This position reports directly to the Executive Director.
- This position has direct reports comprised of a pool nursing staff.

Financial and Materials Management

- Department budget.
- Nursing and medical supplies, medication.
- Client confidential information.
- Clinical software application and program.

Working Conditions

- Intermittent exposure to health hazards in treating residents; knowledge of good body mechanics; the position requires lifting, transferring, carrying, and bending to move residents.
- Works a schedule that typically falls on weekdays, but must be flexible to work other shifts in an emergency; work environment may involve discomfort and hazards due to hostile individuals.

Background and Compliance

All responsibilities must be discharged in accordance with The Salvation Army’s mission statement, professionally, and in accordance with the code of conduct.

Education, Experience, and Qualifications

Education, Qualifications and Certifications

- Current active registration with the College and Association of Registered Nurses of Alberta (CRNA) or professional association related to degree.
- Graduation from an accredited school of nursing program; baccalaureate degree in nursing with an emphasis in palliative care an asset.
- Current CPR Certification, CHPCN Certification required or currently in the CHPCN Certificate program with graduation within two years, or an equivalent combination of education and experience.

Experience and Knowledge Requirements

- 7‑10 years of previous experience in a hospice/palliative care setting essential.
- Minimum of three years experience with in‑charge duties and responsibilities.
- 2‑3 years of experience in a supervisory position within a health care setting, preferably hospice/palliative care.

Skills and Capabilities

- Effective interpersonal and communication (written and verbal) skills at all levels of the organization and members of the interdisciplinary team.
- Ability to work well as a team leader and a member of the nursing section; excellent teamwork and team building skills.
- Ability to review clinical work according to professional standards and practice guidelines.
- Strong client service and troubleshooting skills; well organized.
- Acts as a role model and sets the tone for a positive work environment.
- Shares information effectively using excellent verbal and written communication skills.

This is a full‑time position.

Weekly scheduled hours: 40

Compensation

The target hiring range for this position is $109,470.40 to $136,843.20 with a maximum of $164,195.20. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Accommodations

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.

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📌 Nursing Manager (Calgary)
🏢 The Salvation Army in Canada
📍 Calgary