IT Business Systems Analyst / Senior IT Business Systems Analyst (SAP SD/CS)

Kitchener, ON, Canada – Hybrid (3 days onsite, 2 days remote)

Responsibilities

- Support SAP SD/CS business processes through incident resolution, service requests, and system enhancements
- Analyze business requirements and design SAP solutions aligned with operational needs
- Lead or support SAP implementation projects, upgrades, and change requests
- Perform root cause analysis and resolve complex Level 3 support issues
- Collaborate with Solution Architects and cross‑functional IT teams to deliver scalable solutions
- Participate in business process design, testing, data migration, and user acceptance testing
- Support regression testing and system validation activities
- Ensure compliance with governance, risk, compliance (GRC), validation, and regulatory requirements
- Train business users and provide post‑go‑live support during hyper‑care activities
- Identify opportunities to improve business processes through SAP best practices and recent technologies
- Contribute to documentation, process improvements, and continuous optimization initiatives

Qualifications / Requirements

- Bachelor’s or Master’s degree in Information Technology, Computer Science, Business, or related field
- Experience supporting SAP SD and Customer Service (CS) modules
- Experience participating in full SAP implementation lifecycles and enhancement projects




- Knowledge of Agile and Waterfall project methodologies
- Strong understanding of SAP ERP, S/4HANA concepts, and business process design
- Experience with system testing, data migration, and solution validation
- Strong analytical, troubleshooting, and problem‑solving skills
- Excellent communication and stakeholder management abilities
- Experience with Jira, SharePoint, Solution Manager, and Microsoft Office preferred
- SAP certification, ITIL certification, Agile certification, or medical device industry experience is a plus
- A minimum of 200 Mb/sec download and 10 Mb/sec upload internet connectivity is required for remote/hybrid work

Benefits

- Exciting and challenging work environment
- Collaborative culture and continuous self‑improvement opportunities
- Flexible hybrid work model
- Inclusive workplace that values diversity
- Rich benefits plan including wellness, paramedical services, and competitive compensation with a variable component and employer pension match
- Mentorship program and career development plans
- Pay range: $91,200 – $114,000 per year, plus bonus eligibility

Equal Opportunity Employment

Sonova is an equal opportunity employer and guarantees equal treatment in employment regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or any other legally protected status.

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📌 Senior Business Systems Engineer - SAP SD/CS (Kitchener)
🏢 Sonova Group
📍 Kitchener