Join Toyota Financial Services as a Customer Experience Analyst in Markham, Ontario. This role focuses on enhancing customer satisfaction through data-driven insights and team-oriented initiatives.
Toyota Financial Services is looking for a permanent Customer Experience Analyst within the Business Innovation Department. Ideal candidates will analyze customer and dealer journeys, utilizing data to identify key insights and improve overall service quality. Your analytical skills will help in diagnosing experience issues and partnering with teams to drive actionable changes.
Key Responsibilities:
• Analyze customer journeys across various touchpoints
• Interpret data to identify patterns and root causes
• Create journey maps and opportunity statements




• Track and report on customer sentiment and satisfaction
• Partner with teams to translate insights into actions
Requirements:
• Bachelor’s degree in related field
• 5+ years in customer experience or analytics
• Proficient in data analysis and storytelling
• Experience with VoC programs and journey mapping
• Excellent communication skills
Elevate customer experiences by applying your analytical skills and insights at Toyota Financial Services in Markham.
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📌 Customer Experience Analyst at Toyota (Markham)
🏢 Toyota Credit Canada
📍 Markham