Join our team as a Customer Care Specialist, where you’ll engage with customers through various channels. This hybrid role focuses on building positive experiences for our clients in a 24/7 setting.
This position involves a 12-month contract with opportunities for extension. You must have a relevant degree or equivalent experience, along with two years in customer service, to succeed. You'll provide support via phone, webchat, and email, while ensuring compliance with operational procedures and safety standards.
Key Responsibilities:
• Deliver exceptional customer service experiences
• Support inquiries across phone, live chat, and email platforms
• Maintain in-depth knowledge of products and services




• Adhere to Responsible Gambling program standards
• Escalate inquiries as necessary for better resolution
Requirements:
• University degree or college diploma in relevant field
• 2 years’ experience in challenging customer service environments
• Strong communication and interpersonal skills
• Proficient in Microsoft applications and keyboarding
• Willingness to work non-standard hours including holidays
Embrace a role that centers on customer satisfaction and service excellence.
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📌 Customer Care Specialist - Hybrid Working (Sault Ste. Marie)
🏢 Employment Solutions - Sault College
📍 Sault Ste. Marie