Become a Guest Support and Tour Operations Agent with Toonie Tours, where you'll merge customer service excellence with real-time tour management. This role is pivotal during peak seasons.
As a frontline agent, you’ll manage guest interactions across various platforms and ensure tours run smoothly. Excellent problem resolution skills and calm coordination are vital for navigating changing plans and maintaining seamless operations. Make impactful contributions to the team through detailed documentation and process improvement.
Key Responsibilities:
• Assist guests using phone, SMS, email, and webchat
• Coordinate real-time tour changes and updates as they arise
• Ensure clarity and alignment among team members




• Track and route guest inquiries to protect revenue
• Maintain documentation to enhance operational efficiency
Requirements:
• Experience in a high-paced customer support environment
• Solid organizational and communication skills
• Ability to adapt quickly during busy periods
• Proficient with Google Workspace and ticketing tools
• Enthusiasm for system improvements and knowledge documentation
Bring your detail-oriented mindset and quick thinking to Toonie Tours to enhance the guest experience.
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📌 Guest Support and Tour Operations Agent (Calgary)
🏢 Toonie Tours
📍 Calgary