What You Will Do

- Coordinate IT endpoint equipment provisioning/deprovisioning using automated processes and 3rd party providers.
- Perform advanced hardware and OS troubleshooting and support, including component-level troubleshooting and replacements.
- Manage and evolve workstation OS configurations to meet security and end-user requirements, including deep troubleshooting and security hardening.
- Deploy, patch, upgrade, and support corporate standard software applications using Microsoft Endpoint Management tools and perform complex software packaging.
- Provide technical support services remotely or at deskside, including end-user training.
- Collaborate with other IT teams for problem resolution and routine tasks.
- Maintain and manage Active Directory/AAD, Intune, Autopilot, Device Records, and Corporate Software Portal.




- Conduct Software Packaging and wrapping to facilitate automated software provisioning and delivery through Autopilot and Intune
- Leverage your scripting and PowerApps skills to facilitate various automation & reporting tasks as required.
- Play a key role in managing our AD/AAD identity providers (users, groups, etc)
- Utilize your advanced knowledge of Office365 apps (ie. SharePoint) to help your customers leverage contemporary technology to aid their business requirements
- Perform expert-level support for SaaS technologies and manage conferencing systems and cell phone hardware standards.
- Various other duties and responsibilities.

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📌 Workstation Support Technologist - Corporate Services Group (Ottawa)
🏢 Doist
📍 Ottawa