Become a Technical Support Specialist at Garland Commercial Ranges in Mississauga, Ontario, focusing on commercial food equipment. Help manage technical inquiries and enhance service operations across multiple platforms.
In this permanent, full-time role, you will assist service techs, customers, and sales with technical questions and warranty issues. Your responsibilities involve reviewing warranty claims in the CPS system and maintaining service records accurately. With opportunities to upgrade your expertise and partake in on-call support, your role is vital to successful service delivery.
Key Responsibilities:
• Support technical queries from customers and service teams
• Investigate unknown inquiries for accurate resolutions
• Ensure service records are maintained with precision
• Learn from experienced mentors about products and services
• Contribute to after-hours support through on-call duty
Requirements:
• Associate's or Technical Degree in Engineering required
• At least 3 years of experience in technical roles
• Familiarity with MS Office applications necessary
• Solid verbal and written communication skills
• Willingness to participate in extensive computer usage
Contribute to a high standard of technical service at Garland Commercial Ranges as a Tech Service Specialist VII.
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