Step into a pivotal role at TELUS Health as a Business Analyst II for pharmacy operations. Your expertise in Kroll Pharmacy Management System will directly enhance customer support and operational workflows across Canada.
On the Payor and Provider Solutions team, you'll play an essential role in addressing pharmacy client needs, resolving complex inquiries, and delivering high-quality solutions. Your bilingual abilities in French and English will be crucial in providing thorough support and ensuring client satisfaction. You'll also maintain strong inter-team relationships for effective service delivery.
Key Responsibilities:
• Address pharmacy operational inquiries from clients
• Document and resolve software glitches and connectivity issues




• Collaborate for seamless issue resolution and customer support
• Provide bilingual assistance for pharmacy system configurations
• Manage and document tasks using tools like Salesforce
Requirements:
• 1-3 years’ experience in a pharmacy or similar role
• Bilingual proficiency in French and English
• Proficiency in Pharmacy Management Systems
• Solid communication and collaborative skills
• Ability to document tasks in business tools like Salesforce
Leverage your analytical and communication skills to transform pharmacy operations at TELUS Health.
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📌 Pharmacy Ops Business Analyst at TELUS Health (Calgary)
🏢 Telus
📍 Calgary