Join Concentrix as a Technical I in IT Operations in Chatham, Ontario, providing crucial user support across desktop and network environments. Enhance your skills in troubleshooting and support while ensuring timely ticket resolution.
As a Technical I at Concentrix, you will be responsible for maintaining and repairing desktop and laptop hardware/software. This role demands a minimum of 5 years of experience in a Windows workplace and proficiency in tools such as Remedy (SolvNow). Your success will rely on your excellent communication skills and attention to detail, driving timely resolution of technical issues and user support.
Key Responsibilities:
• Build and support Windows workstations and laptops
• Install and configure desktop applications




• Diagnose and repair hardware issues
• Manage tickets and maintain SLAs using Remedy
• Assist the telephony team with troubleshooting
Requirements:
• 5+ years in desktop/laptop support
• CompTIA A+/Desktop+, MCSA/MCSE, or CCNA certified
• Proficient in Windows 11 and current protocols
• Experience managing Active Directory
• Ability to lift up to 50 lbs
Bring your expertise in IT support and join Concentrix to deliver effective solutions in Chatham.
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📌 IT Operations Technical Support in Chatham (Chatham-Kent)
🏢 CNX
📍 Chatham-Kent