Shape your future with Propel as a Technical Support Specialist within a rapid-evolving fintech environment. Deliver front-line support, resolve issues, and enhance internal user experiences across platforms.
In this role at Propel, you will provide comprehensive IT support to the entire team, focusing on hardware and software troubleshooting on both Windows and macOS devices. You will be responsible for managing support tickets and ensuring compliance with company policies through strong communication and documentation practices.
Key Responsibilities:
• Provide technical support for Windows and macOS devices
• Manage tickets through Jira Service Management
• Participate in onboarding and offboarding related activities




• Assist with Microsoft 365 support and other corporate tools
• Monitor compliance using KACE and Intune tools
Requirements:
• Diploma in Information Technology or a related field
• 3+ years of experience in a helpdesk or IT support role
• Strong troubleshooting skills, especially with Windows and macOS
• Knowledge of ticketing systems like Jira
• Excellent customer service and communication skills
Strengthen Propel's IT operations and provide top-tier support while advancing your tech career.
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📌 Technical Support Specialist at Propel (Toronto)
🏢 Propel Holdings
📍 Toronto